Freshsales is the second leading CRM software of 2024.Freshsales enables a context-driven sales process that will immediately help you sell more and grow your revenue faster. It is a lead-to-order management solution that streamlines your sales processes from the generation of leads to deal and post purchase customer engagement.
For small businesses, such as Freshsales, there is a wide variety of features including visual sales pipeline automatic workflows and sales sequences built-in mail phone, etc.
Key Features
1. Automated workflows: Automatically assign leads to your team, send emails, add action items, update customer information, set reminders and more. Behavior-based sales sequences allow you to scale outreach more quickly and effectively.
2. AI-powered contact scoring: Identify high-intent leads and follow up promptly. Learn how to analyze customer behavior and use Freddy AI for scoring leads, prioritizing, or personalizing your customers’ engagement.
3. Predictive deal insights: Use AI-driven deal insights to find the most effective deals that can be closed. Discover your sales funnel and fine-tune the market approach.
Why customers rave about Freshsales ?
In a recent review submitted to G2, one small-business owner explained how the custom-made automation supported the sales and marketing needs for his team: “WOW, they solve a lot. They provide a comprehensive marketing and sale engagement solution to small business owners who require full. Some of the advantages are cold emailing, sending emails with my own verified email account to reduce bounces unsubscribes and more emails in recipients’ inboxes.
ZOHO CRM is considered as the third of best crm software now. Customised CRM software aimed at supporting small businesses, start-ups and teams. Bigin helps small businesses unify all customer-facing operations: Marketing, sales, onboarding processes; delivery process, support services and sustaining customer relationships.
KEY FEATURES
- Industry templates: Industry-specific templates for software consulting, real estate, education and other fields can customize your CRM.
- Pipeline management: All Team Pipelines and task management are built in Bigin. Bigin has integrated team- based pipelines and built in decision management.
- Automation: Shape intelligent workflows in three clicks, set up automatic email notifications and allow Salesforce to distribute new contacts among your team.
Pros and Cons of ZOHO CRM
✔ Easy and straight foreward UI
✔ Mainly provided for new business entrepreneurs and microbusinesses
✖ lack of multi-year contracts
✖ Absence of AI features
✖In order to unlock the advanced features of the software we have to amalgamate with multiple tools of ZOHO itself
Zendesk sell is known for its modern type of technology in sales CRM that supports you to accelerate the revenue. It features productivity tools, advanced analytics, and a full customer view from sales to service.
KEY FEATURES
- Sales engagement: Built-in sales engagement tools let you build lead lists and automate outreach.
- Full customer view: Manage leads, contacts, and account information in one platform.
- Pipeline visibility: Analyze lead and deal progression. Predict deal volume and forecast revenue growth.
Advantages and disadvantages of Zendesk sell
✔ fast and easy setup
✔ The top most apps available as integrations
✔ High customization
✖ Lack of free plan
✖ features are limited in the base plan
✖There is no native AI assistant, live chatbot
Pipedrive is basically a CRM focused on sales . It has a uniqueness of simple design that prioritizes usability above all else.
KEY FEATURES
- Lead and deal management: Get an overview of each lead and deal, including pipeline progress, ownership, communications, and activity history.
- Contact management: Build an unlimited database of contacts and access a clear view of their history, linked deals, activities, and communications.
- AI sales assistant: Receive suggestions based on the salesperson’s past performance and discover where they can improve and what to focus on next.
Pros and cons of Pipedrive
✔ Customizable to your needs
✔ Easy to use
✔ Supports most popular third-party integrations
✖ No free plan
✖ No phone support except on the highest plan
✖ Not an all-in-one solution, not scalable with other functions
A convenient CRM that supported small businesses manage more sales leads and grow customer relationships. Copper integrates with Google Workspace, so it maps all emails and other interactions to the right contact. The major highlight of this CRM software is that it is an easy -to – use CRM majorly focused on small business. Again it comes as the 6th position among the best CRM softwares in 2024.
KEY FEATURES
Google Workspace integration: Copper’s CRM integration with Google works seamlessly with Gmail, Calendar, and Drive. You can add leads, track email conversations, find files, and manage tasks from the same tab.
Email sequences: Enroll your prospects in automated nurture sequences and follow-up communications. You can send emails automatically based on their account status, website engagement, and more.
Workflow automation: Copper automatically assigns time-based tasks when leads are entered or updated.
Advantages and disadvantages of Copper CRM
✔ Clean UI and easy to use
✔ Quick setup
✔ APIs and integrations for third-party apps
✖ G Suite-focused CRM
✖ No phone support except on the highest plan
✖ Not an all-in-one solution, not scalable with other functions
Monday CRM is a highly customizable CRM software which can be modified to your business wants and multiple roles. It has centralised communication ,performance tracking, automation etc,.
KEY FEATURES
Centralized communication: Track communication with your customers from one place. Log any lead or contact-related activity like calls, meetings, notes, and more.
Performance tracking:Keep track of your pipelines, targets, and team performance with dashboards, sales forecasting, and activity tracking.
Automation:Automate notifications, lead assignments, and more. Use existing ones or create your own automation to do the manual work for you.
Pros and cons of Monday CRM
✔ Clean UI and easy to use
✔ Quick setup
✔ APIs and integrations for third-party apps
✖ No free plan
✖ Not a specialized CRM
✖ Too many customization options can be overwhelming
8. HUBSPOT SALES HUB
It is a powerful sales software to help teams close more deals, deepen and strengthen customer relationships, and manage their pipeline more effectively on an one connected platform.
KEY FEATURES
- Sales automation: Set up a series of automated, personalized emails and follow-up tasks to make sure you stay top of mind throughout the sales process.
- Live chat: Connect with your website visitors in real-time to convert new leads, close more deals, and provide better support to your customers.
- Configure, Price, Quote (CPQ): Generate quotes in seconds. Send quotes when your product is top of mind to close deals faster. Integrates with e-signature for faster turnarounds.
Pros and cons of HubSpot Sales Hub
✔ Has a free version
✔ Customizable and intuitive UI
✔ Access to extensive training resources
✖ Lacks the power of AI in managing deals
✖ No native chatbot
✖ Features like forecasting, playbooks are only available on higher plans
INSIGHTLY is a well- known modern, and most importantly an affordable CRM. It’s easy to use, simple to customize, and scales with companies as they grow. Insightly helps teams build and convert sales pipelines, increase productivity, and build lasting customer relationships.
KEY FEATURES
Sales pipeline and lead management: Capture relevant details about each lead, prioritize leads with your teams, and distribute based on the criteria you set. Teams get a real-time view into where each deal stands
Lead tracking and opportunity management: Get insights into what’s moving your business forward and where the risks are. Manage opportunities in customizable pipelines.
Process automation: Automate repetitive, manual tasks so your team can focus on what matters most. Scale faster with email, reminders, onboarding stages, and much more.
Pros and cons of Insightly
✔ Feature-packed base plan
✔ All-in-one platform
✔ AppConnect for connecting data sources and apps
✖ Very limited AI features
✖ Lacks the ability to give context on customer behavior
✖ No free email, phone, or chat support.
10. SALESFORCE ESSENTIALS
A sales CRM for small businesses with the essential features needed to sell faster, smarter, and more efficiently. With built-in automation and real-time data, companies can boost productivity and grow.
KEY FEATURES
Lightning flow automation: Automate and manage any business process with a point-and-click Process Builder tool.
Lead management:Track, filter, and qualify new prospective customers. Route hot leads to the right reps and view the impact of your marketing activities on your sales pipeline.
Account and contact management:Get a complete view of your customers, including activity history, key contacts, customer communications, and internal account discussions.
Pros and cons of Salesforce Essentials CRM
✔ Scalable platform
✔ Extensive knowledge base and training resources
✔ Customizable architecture
✖ Many features require integrations
✖ Limited features on Essentials
✖ 24/7 support and configuration services only on the highest plan.
Pipefy is a customizable CRM software to scale your sales operations. It can help you build and optimize your pipeline in minutes, increasing process control and predictability. It falls as the CRM software with automation to eliminate mundane manual tasks. It is one of the major highlights of PIPEFY as one of the best CRM software.
KEY FEATURES
Templates: Pipefy provides templates for each sales activity like prospecting, lead qualification, etc. These templates consist of a series of steps that simplify your workflow.
Automation:Apply Pipefy’s CRM automation to eliminate manual tasks from your team’s routine in a few clicks. Use approval flows and email templates to focus on high-level conversion strategies.
Customizable dashboards: Build real-time reports and dashboards to monitor your top metrics. Track the progress of closed deals, lost opportunities, and team performance to make better decisions and increase revenue.
Advantages and Disadvantages of Pipefy
✔ Has a Powerful workflow automation
✔ Workflow templates are provided for a wide range of tasks and teams
✔ Has a free plan
✖ Limited features on the base plan
✖ Too many customization options could be overwhelming
✖ Not considered as a specialized CRM
So the above listed CRM software are considered as the best CRM softwares which has been emerged in 2024. As we had discussed in the beginning these softwares are mostly useful and applicable for small scale business entreprises. Apart from all of the above ZONAR is considered as the first and foremost leading and best CRM software among all others.
